The following terms and conditions do not affect customer’s statutory rights.



a) Customers are reminded to check that the following details on their invoice are correct; telephone number, address, postcode and email address.  Any special requirements must also be put in writing.

b) Delivery dates are given subject to the goods being in stock with our suppliers.  At times dates may need to be changed if the goods cannot be supplied to us on time.  We undertake to let our customers know of any changes as soon as practicably possible.

c) We can only deliver/fit goods when the order has been placed and paid for according to our payment terms.

d) Self-assembly items cannot be assembled by us on site unless prior arrangements have been made and instructions are on the invoice

to this effect. A charge will be levied for this service.

e) It is the customer’s responsibility to ensure that the goods they have purchased are physically able to be delivered to the room/area required and that there is safe and reasonable access to that area.  If this is not the case when the goods are delivered the customer will have to make their own furniture moving / installation arrangements. Responsibility for any damage caused remains with the customer. 

f) Damage to customer’s property by delivery/fitting personnel must be discussed with them before they leave the customer’s property. Details of any damage caused must be telephoned through to us immediately and written details and photographic evidence emailed to us within 3 days to 01761 432808 sales@radstockcarpetandbeds.co.uk

g) If the customer is not at home for delivery, no goods can be left/fitted without prior arrangements with the customer. All goods must be paid

and signed for by an authorised person agreed to in advance of delivery.

i) Should there be any problem with the goods delivered, the driver/fitter will contact us immediately to get instructions. We have company

procedures to resolve any problems.

j) All goods delivered/fitted must be inspected by the customer, signed for and the Customer Satisfaction Sheet completed. We cannot accept liability under any circumstances for any consequential loss or damage to goods once they have been delivered and signed for. This does not affect your Statutory rights.


a) Our payment terms are 50% deposit on placement of order and the full balance ON DELIVERY/COMPLETION.

b) We accept payment via BACS, debit or credit card (except American Express), cash or by special arrangement by personal cheque.


If the customer cancels an order after their order has been placed and after the goods have been delivered to us, they will be liable for the full price quoted of the goods delivered to us.


a) We will not replace any clearance items with new goods.

b) Should the customer find further damage, missing parts etc to goods after delivery which are not listed on the invoice or Sold label

checklist, they have 3 days to report any problems, after receiving or taking goods away.


All goods supplied by the seller to the customer under the terms of the invoice or Contract shall remain the Sole and absolute

property of the Seller, both in law and equity, until the customer has paid to the Seller the agreed invoice price.